Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of myprincessdress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
2***r –
The dress is nice but in my opinion it does not dress very well. I am 170cm and I wear a 44, I bought XL and it is wide at the waist but short and tight with sleeves. For 16 euros it’s fine but I hoped it would be a little more comfortable
P***Q –
The dress seems of quality, it has very beautiful details in the Cape, in the skirt, it has like a can can… The shape at the waist is a bit rare, it gives a lot of flight. And it’s pretty tight at the top. And above all it has surprised me that it comes from the knee. I’m thinking if I keep it or not.
L***M –
Very good price quality. Fabric and cool seams. Delighted with the order.
A***o –
Wonderful costume, well done and cared for in detail. He dresses a bit small and luckily I took a bigger size than I usually dress. Really top quality price ratio
8***r –
It is super nice, as the picture, the fault is in the size I am usually size S, and I have ordered the M, because the M is as if it were XS in the normal size. So I have returned it and ordered an XL.
Customer –
I have ordered it twice because the first time I was super small despite asking for one size more than my usual size. The dress is very nice and looks pretty good. Is just like Princess Anna.
V***a –
I have a 42-44 and I asked for the XL it is fair but perfect very beautiful and it seems of good quality
R***o –
pretty dress but runs super small. please get a list you get 2 sizes up at your normal size.
M***a –
I looove this dress! The material is good and it came super quick! It has all the details you need for an Anna costume! I’m a size M and I ordered an XL
j***j –
The costume is exactly as described.
m***a –
Dress as it appears in the ad. Good quality, closure on the back with zipper.
Y***z –
The dress is fabulous. Has arrived earlier than guaranteed. I didn’t expect it so pretty
S***N –
Very beautiful dress, I arrive earlier than I plan, it is of good quality and especially the seams are very well done. The only thing that would change is… That comes a little reduced
I***y –
Very nice, colour, manufacturing, great value for price, size was ok, so my wife is satisfied
F***s –
As in the picture, it’s nice😍I am A M but I asked myself for a XL and it is going very well.