Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of myprincessdress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Z***a –
Very nice recommend
R***z –
It is very nice I am very happy with this application
Customer –
Beautiful costume but very long
A***n –
Amazing for the price. Jewels fell off necklace, bracelet and ring so I would suggest supergluing these before going anywhere with them as my little girl lost one and is very upset. Still fabulous for the price!
N***a –
It is very precious, he has a long pelin left nothing that cannot be fixed. It’s a costume fantasy. Cheap fast
g***a –
I bought a size 110 for a 3 1/2-year-old girl, it was a little long but right at the waist, it is well arrived quickly I asked for it on October 3 and it arrived on October 20 at Playa del Carmen, Quintana Roo, Mexico.
M***a –
This beautiful
a***o –
As described, it has arrived earlier than expected, I recommend the product and the seller. Thanks
N***n –
very fast shipping and great quality
E***i –
Compatible with the picture on the display, a little wig compared to the degree of disguise.
5***r –
Very beautiful loved much more beautiful than in the photo good fabric is beautiful of more delivery in 12 days I bought the day 9/12 arrived 22/12 I loved it exceeded my expectations my daughter has 3 Years and a half guy buy the exact size I bought bigger for fear of not serving anymore I will have to adjust in the photos you can’t really see how wonderful the Dress
J***a –
all ok
P***z –
Very beautiful dress and of great quality. I ordered 120(T5) for 4 year old child. Turned out very well. I recommend it.
J***a –
Beautiful costume. I was delighted my girl was great a little too big but she ordered herself and ready
A***s –
Good qual. fast delivery
A***z –
Very nice dress type Tinkerbell, they bring double tulle and lining.
M***o –
I love the size corresponds to the age, as is the picture and the perfect accessories
M***A –
Total Satisfaction thanks to the seller fast delivery product according to the photo