Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of myprincessdress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Very good! Came right, fast and well packed! Recommend!
O***s –
beautiful, fast delivery, I love it, I'm recommending
Customer –
Super fast shipping
G***b –
I loved high quality
Customer –
Super fast shipping (8days), good quality for the price. RECOMMENDED!!!
S***l –
Beautiful!!! I recommend it
Customer –
Surprised with the quality of the costume. Very nice
C***s –
Excellent material, bright colors beautiful as observation always ask for a size of more since the size is a little small
L***e –
Beautiful game such as the image. Everything came complete and without failure. I recommend it widely
G***a –
Super nice I love the quality is good and super fast shipping
S***c –
Excelente
C***r –
sweet kid costume arrived on time
Customer –
The same as the photos, for a 5-year-old girl, the correct size is very nice. It has all the details, the waist is with elastic rubber
M***e –
The dress is just as my lovely daughter shows the quality is a little more than regular good buy
E***z –
Very nice, better than I expectedShe happy
A***s –
Seems right
E***r –
Very nice. Has arrived ahead of schedule
A***o –
Is beautiful. Size corresponds
B***a –
Super nice! My daughter loved it! For the price is very well made! A wonder
M***o –
Great. Girl of 5 and a half years (19kg, skinny). It suits even something big
V***a –
recommend this ! good price and quality!
H***y –
great , totally worth waiting for
L***m –
product is just excellent, spacious and very comfy!
B***y –
I don’t have any doubts where to buy online anymore. it’s now my favourite store ever
T***r –
Recommend!!
S***s –
Perfect!! Can’t fault this! Everything came. The tiny lamp is super cute.
T***r –
that’s a bargain! looks perfectly
S***n –
perfect!
M***a –
The sign is just beautiful, taken for my daughter's birthday, very satisfied with my order
R***l –
Thank you for help! It’s amazing!
D***d –
It’s perfect. Delivery was very very fast comparing to others. It’s really nice quality. I recommend it without a doubt.
A***a –
Frankly for the price it is really beautiful, I recommend it.
R***a –
Very nice the quality is good I like it very muchIt will be beautiful for my daughter
D***k –
Thanks, My purchase arrived very quickly and it’s perfect, I love it so much!
B***o –
Exactly as in the photo! My daughter was delighted! I'm super satisfied with the purchase
A***r –
It’s not even necessary to compare Disney Princess Jasmine Dress with other offers – it’s the top quality
A***a –
Thank you for great and fast shipping! `ll order again from this store!
T***t –
Very good fabric and finishes, nice costume.
S***a –
Very well made !
A***s –
Beautiful, corresponding description and size.
D***o –
It is beautiful of very good quality
S***a –
Received Disney Princess Jasmine Dress in a reasonable amount of time. Glad with the purchase
Z***a –
Só good! My daughter was happy! the quality of the suit is excellent
M***e –
I like this product! Shipping is very fast! Quality super!
R***t –
Thanks for the goods. It’s perfect!
L***a –
now i know where can i buy for the best price and be sure in its quality. thanks to the store owner!
Customer –
It's great my daughter has loved it… the size is yours…
T***s –
gorgeous!
A***a –
This was a really beneficial purchase. Thanks to the webstore owner!
A***a –
The suit is just beautiful. I will have a lack of agreement. A number of instigations is like a yak in the photo. All accessories without any kind. For divchinka, my rokiv pidyshov is ideal. Get a supply of three. The little one for the delivery
S***d –
Good quality, my 8 year old daughter fit the size 150cm, it is just like the photo
G***o –
Fast accurate
Customer –
Order arrived after delivery time.
J***r –
Item according to the description. Delivery made earlier than expected. Good quality.