Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of myprincessdress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
good stuff. just notice the differences in length. between each dress
P***s –
The wings are not very good
S***m –
I like it very much
G***a –
It is cute but not so rich in fabric as it shows in the picture
S***n –
Perfect received before the announced deadline
T***s –
Looks good and delivery only took 7 days to get to Sydney. Thank you store.
C***r –
Great store, the product arrived very fast in Brazil, came with all the accessories and the size 4 corresponds to the actual size.
A***o –
It is of very good quality, it took exactly the time that was indicated (11 days). Exceeded my expectations!
M***n –
Beautiful, highly recommended
A***r –
Wow! Me and my daughter are very happy with it
9***r –
Very good 110 size for my daughter I would do 5 years
A***o –
Arrived fast but I didn't like many of the wings don't get right and drop the shiny ones all
Customer –
Precious and very good quality. Includes many accessories
I***r –
Súper bonito!
E***n –
Superb !
P***s –
The size is fine, arrived very fast, the color corresponds. Very good purchase, thank you!!
L***a –
Thank you! I ordered as gift and was quite relieved. It was really well packed so arrived in great condition.
O***a –
arrived in time and there are no defects. Goods meet the expectations.
S***a –
gorgeous thks so much
E***r –
Perfect
Customer –
So cute! Sizing is exactly as described. Fabric is nice!
V***a –
is resonable priced and store is really nice in general
M***w –
Thanks for free delivery, the came in time.
M***e –
Disney Tinker Bell Princess Dress is awesome, you have my 100% positive feedback
J***a –
Good product for the pricing, recommend at the moment.
F***a –
This is doubtless one of the best, if not the top offers of thistype I have ever had the thrill to use. I think it is a good buying. It got in the mail before then it was predicted and saved me a lot of hassle, since I needed it emergently. I was exceptionally excited with the customer service. I approve itself, have not got sight of any points tobe angry about. entirely recommend.
A***a –
Truly amazing quality of !
S***n –
Greay quality product, delivered in good condition. Thanks a lot!
D***k –
Glad I could buy online. No hassle, and the quality is fine
A***n –
I’m really satisfied with the decision to buy Disney Tinker Bell Princess Dress online from this store. Thanks to the seller!
A***n –
It’s the best Disney Tinker Bell Princess Dress I’ve ever bought online
L***n –
Just like in the photo. Good quality and fast delivery
R***t –
i guess it’s the cheapest price for Disney Tinker Bell Princess Dress i’ve ever seen. good job!
A***a –
Bought with no second thought. Best price for Disney Tinker Bell Princess Dress!
Customer –
I really liked my order
R***l –
liked the material. it’s awesome!
O***r –
Very good!
E***e –
Nice