Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of myprincessdress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***R –
Good quality but I only received an earring, I hope the seller takes over and sends it to me, since Grace is everything, not just the dress
C***o –
Very nice costume. As in photos and identical to that of Barbie in the film. Very satisfied
P***h –
All great, very nice dress and accessories, I am very satisfied😀
A***A –
The order arrived super fast
P***o –
The costume corresponding to the photo, the very good fabric, I just have to buy a cancan to lift the skirt, bring it all, I just have to buy the shoes and the cancan of the skirt.
l***s –
It’s very nice my daughter loved
M***a –
Recommended, good quality and good size.
P***o –
Too nice❤️ And arrived the 10 days excellent quality,💯
M***o –
Fast shipping, the beautiful dress, fits the size well. Very happy. Thanks
D***a –
Beautiful and with all accessories
И***т –
Delivery was in 5 days. Everything is very beautiful and high quality! I really like it ❤️
Customer –
Very complete costume, I ordered a L for height 1,60 size, 95 bust and size 38 pants, I have not been tight.
c***i –
AWESOME!!! The shipment arrived in my country within a week!! the dress is really beautiful, exactly as in the pictures. the fabric quality is very good. If you have medium or large breasts and you are debating which size to take, I recommend choosing the size according to your chest circumference from the size chart. You can always narrow the waist. I maid a mistake and took xs, and she is very small for me in the chest. But apart from that, it sits great on the body. I ordered another on M size.
Customer –
Crazy quality. I don’t believe it’s about me. I’m 1.70 and I took a reward. It came within some of the mountain record and with full exsursuryz
a***r –
The costume arrived really quickly and the quality is also really good.
W***o –
Very beautiful and well made, exceeded my expectations.
j***a –
The fabric is not a big deal but for the price it is worth you could not ask for more. The skirt has lining and arrives fast.
r***o –
Magnificent purchase.
P***a –
I loved the quality of the material very much, thick fabric does not crumpled much, can buy without fear! Came well packed. I am satisfied with my request. Seen 36 but the size L was great, the dress band can adjust it
L***B –
Very good costume and with all the details. As for size, I suggest you ask for a larger one because it is a little reduced.